Follow the steps below to make a booking.
Yes, you may let anyone represent you during pickup if you’re not available to be present. Alternatively, you can leave the items at a safe spot and leave an instruction note at the door for the pickup driver if no one is available to be present at pickup address. You should also notify us. Note that this should be done at your own risk.
Our Door-2-Door Shipping service offers an affordable solution for anyone who needs to move a few boxes from Australia to Malaysia. Shipping via sea takes a little longer than freight by air, however, it is the number one most cost-effective method to shift items around the world. So how does it work?
Glad you asked. Door-to-Door means we collect your items from the front door of your building and we deliver them to the front door of your building at the destination address. This means if you live in a unit or apartment building and you want us to come in to collect or deliver to your front door you will need to arrange it with us as this will incur an extra charge.
Our door-to-door service is so affordable because we employ a few cost-saving strategies that we then pass on to our customers.
You may expect the driver anytime from 9am-5pm. Currently, only customers sending from Melbourne has the pleasure of a courtesy call prior to pickup to let you know of the time window for pickup. If you need pickup during specific date or specific time, our premium service lets you choose pickup on any day (Monday-Friday) and the time window for pickup.
A cubic metre is a volume of 1m width by 1m length by 1m height. As a guide, a cubic metre can contain up to 8 Tea Chest (TC) boxes. Or 6 TC boxes + 2 Half TC boxes. Please note we have a restriction of 8 items (boxes) per CBM. This is so we can minimize handling and keep cost low.
We recommend you use heavy duty Tea Chest (TC) boxes. They are also known as removalist boxes or moving boxes. There is also the Half Tea Chest box and as the name suggests, it is half the size of the TC box.
These boxes can be found widely at your local storage facility the likes of Kennards Storage, UStoreIt, Storage King, even your local Bunnings and Officeworks. We highly recommend you to use the double-walled, or heavy duty version of the boxes.
An allowance of 25kg per item (box) is included. Your items will be measured and weighed once we receive them at our local warehouse and any extra weight or volume charges would be recorded and applied to your account.
We have a minimum applicable charge of 1 CBM. Meaning even if you decide to only send 1 box, the full rate for 1 CBM will still apply.
Not unless you want it to be. You can simply choose to include insurance when booking. We can arrange for a complete transit insurance cover from door-to-door. Cover starts from a minimum of AUD300.
We accept online payment using Visa or Mastercard. Alternatively you can also pay via EFT using internet banking. Your booking will be secured once we have received your payment.
To avoid potential additional charges you can weigh the boxes yourself before the scheduled collection day. Each item should not be heavier than 25kg. Simply weigh yourself on your bathroom scale, step off and grab one of your packed boxes and step back on the scales while holding it. The difference between your own weight and your weight while holding the box will give a good estimate of the box’s shipping weight.
Yes, although please note that pickup from regional areas are subject to up to 2 days of allowance from selected pickup date. This is because the services for courier trucks are limited in regional areas.
We use a range of trusted third-party couriers to pickup from your door. Unfortunately, sometimes courier drivers get held up because of bad weather, accidents on the road, bad traffic and many other unexpected events that may result in them unable to stick to the scheduled pickup.
If your courier driver has not turned up by 5pm on the scheduled day, there is a good chance they have (sadly) missed your pickup. Please contact us and let us know as soon as possible so we can reschedule the pickup.
A shipment for your personal effect takes advantage of a “Concessionary Entry” which means you won’t have to pay anything extra. However, please be advised any government taxes, duties and additional customs fees are not included within our shipping rates and, if applicable, are payable directly by the shipper prior to final delivery.
Dangerous Goods are articles or substances, which are capable of posing a significant risk to health, safety or to property when transported. Metal containers sailing on open seas are exposed to rough weather and variation in temperature and pressure. For example flammable items such as high-powered lithium battery can pose a fire risk and start a fire that could destroy property.
You may be held liable in the case that your cargo has cause damage or loss to property. For example if your cargo contained flammable items and has caused a fire, you will be held liable for the damage or loss of property that was caused by that fire.
All of the items listed below are strictly prohibited from shipment and must never be shipped through our services. Failure to abide with this demand may result in the shipper being prosecuted by the relevant authorities and leading to severe fines and/or imprisonment.
If in doubt, please check with us prior to booking that any items in your consignment are not prohibited or restricted. Items that are strictly prohibited are listed as such and CANNOT be sent through our services.
We can arrange for trained movers to come to your home and pack your items for you. However, this service is only available for larger moves i.e. Full Container Load. Contact us for quotes!
Yes we do! Instead of storing your items elsewhere and shipping them later, we can arrange to pick up your items, store them and ship them when the time is more convenient for you. Contact us for more info.
From experience, it will take about 30-50 days from the ETD. If you need to deliver your items more urgently and would like a more express service, please consult our representative.
Please understand that transit time is only an estimate. We will endeavour to keep you informed when we identify delays that we cannot rectify.
All cargo will be placed in a queue for delivery with a “first in first out” policy. If you don’t like to wait or need your items urgently delivered to you, we are happy to offer you with the Priority Delivery option. A delivery truck will be chartered especially for the delivery of your shipment and you will be able to choose the time and date for delivery.
You can track your shipment online using our website. We also invite you to follow us on Facebook to get updates on the status of your shipment.
To avoid incurring any extra fees, we recommend using 8 TC boxes or a combination of 6 TC boxes + 4 half TC boxes per CBM. This will ensure you won’t exceed your booking volume. Also;