Frequently Asked Questions

How to book a shipment?

Follow the steps below to make a booking.

  1. Select your preferred date, pickup location and delivery location. Click Book Now.

  2. If your preferred location is not in the list, you can click on Request Quotation box. Fill in all the details and click Get Quotation. Admin will reply to your request soonest possible.

  3. If your preferred date is not available, a pop up will appear to notify your preferred date is not available. Click Close. Similar booking will be shown. Click on the preferred shipment.

  4. Fill in all the details. For every 1 cbm, you are allowed to send up to 8 boxes. For item declaration, you must at least declare 1 box in order to proceed with the booking. You can change the declaration at Manage Booking later. Click Next.

  5. Fill in Sender Details and Receiver Details. If you are agreed to the Terms & Condition, tick I agree. Click Book Now.

  6. Fill in your card details and click Pay Now.

  7. You will be directed to invoice page. Click back to return to main page.

  8. If your email is not registered with us, you will be automatically registered and logged in. You will receive an email containing a temporary password.

Can I get someone else to represent me?

Yes, you may let anyone represent you during pickup if you’re not available to be present. Alternatively, you can leave the items at a safe spot and leave an instruction note at the door for the pickup driver if no one is available to be present at pickup address. You should also notify us. Note that this should be done at your own risk.

How does door to door shipping work?

Our Door-2-Door Shipping service offers an affordable solution for anyone who needs to move a few boxes from Australia to Malaysia. Shipping via sea takes a little longer than freight by air, however, it is the number one most cost-effective method to shift items around the world. So how does it work?

  1. Make an online booking. Anytime. Anywhere.
  2. Make payment using card at checkout.
  3. Pack items in boxes. Print and attach delivery labels to boxes.
  4. Update list of items on our A2SHIPPING web account.
  5. Print out courier labels and attach to each box (if relevant).
  6. Standby for pickup on the scheduled pickup day.
  7. Sit back, relax and let us take care of your shipment :)

What does “Door to Door” actually means?

Glad you asked. Door-to-Door means we collect your items from the front door of your building and we deliver them to the front door of your building at the destination address. This means if you live in a unit or apartment building and you want us to come in to collect or deliver to your front door you will need to arrange it with us as this will incur an extra charge.

Why do you have such low rates?

Our door-to-door service is so affordable because we employ a few cost-saving strategies that we then pass on to our customers.

  1. We set a standard that keeps the handling of items to a minimum, reducing workloads and thus cost.
  2. We take advantage of volume discount by consolidating your items with others like you.
  3. We use clever technology to automate the shipping procedure, reducing overheads.
  4. We pass some of the tedious work like packing, labelling, and paperwork off to customers.

When is pickup time & day?

You may expect the driver anytime from 9am-5pm. Currently, only customers sending from Melbourne has the pleasure of a courtesy call prior to pickup to let you know of the time window for pickup. If you need pickup during specific date or specific time, our premium service lets you choose pickup on any day (Monday-Friday) and the time window for pickup.

How big is a cubic metre?

A cubic metre is a volume of 1m width by 1m length by 1m height. As a guide, a cubic metre can contain up to 8 Tea Chest (TC) boxes. Or 6 TC boxes + 2 Half TC boxes. Please note we have a restriction of 8 items (boxes) per CBM. This is so we can minimize handling and keep cost low.


Where can I get boxes?

We recommend you use heavy duty Tea Chest (TC) boxes. They are also known as removalist boxes or moving boxes. There is also the Half Tea Chest box and as the name suggests, it is half the size of the TC box.

These boxes can be found widely at your local storage facility the likes of Kennards Storage, UStoreIt, Storage King, even your local Bunnings and Officeworks. We highly recommend you to use the double-walled, or heavy duty version of the boxes.

Is there a weight limit?

An allowance of 25kg per item (box) is included. Your items will be measured and weighed once we receive them at our local warehouse and any extra weight or volume charges would be recorded and applied to your account.

Can I send 1 box only?

We have a minimum applicable charge of 1 CBM. Meaning even if you decide to only send 1 box, the full rate for 1 CBM will still apply.

Is my shipment insured?

Not unless you want it to be. You can simply choose to include insurance when booking. We can arrange for a complete transit insurance cover from door-to-door. Cover starts from a minimum of AUD300.

How can I make payment?

We accept online payment using Visa or Mastercard. Alternatively you can also pay via EFT using internet banking. Your booking will be secured once we have received your payment.

How can i ensure to not exceed weight limit?

To avoid potential additional charges you can weigh the boxes yourself before the scheduled collection day. Each item should not be heavier than 25kg. Simply weigh yourself on your bathroom scale, step off and grab one of your packed boxes and step back on the scales while holding it. The difference between your own weight and your weight while holding the box will give a good estimate of the box’s shipping weight.

Do you pickup from regional areas?

Yes, although please note that pickup from regional areas are subject to up to 2 days of allowance from selected pickup date. This is because the services for courier trucks are limited in regional areas.

My pickup is sceduled today but it’s already 5pm yet the driver has not turned up. What should I do?

We use a range of trusted third-party couriers to pickup from your door. Unfortunately, sometimes courier drivers get held up because of bad weather, accidents on the road, bad traffic and many other unexpected events that may result in them unable to stick to the scheduled pickup.

If your courier driver has not turned up by 5pm on the scheduled day, there is a good chance they have (sadly) missed your pickup. Please contact us and let us know as soon as possible so we can reschedule the pickup.

Is custom clearance included? How about taxes and duties?

A shipment for your personal effect takes advantage of a “Concessionary Entry” which means you won’t have to pay anything extra. However, please be advised any government taxes, duties and additional customs fees are not included within our shipping rates and, if applicable, are payable directly by the shipper prior to final delivery.

Are there any items I cannot send with A2Shipping?

Dangerous Goods are articles or substances, which are capable of posing a significant risk to health, safety or to property when transported. Metal containers sailing on open seas are exposed to rough weather and variation in temperature and pressure. For example flammable items such as high-powered lithium battery can pose a fire risk and start a fire that could destroy property.

You may be held liable in the case that your cargo has cause damage or loss to property. For example if your cargo contained flammable items and has caused a fire, you will be held liable for the damage or loss of property that was caused by that fire.

All of the items listed below are strictly prohibited from shipment and must never be shipped through our services. Failure to abide with this demand may result in the shipper being prosecuted by the relevant authorities and leading to severe fines and/or imprisonment.

  • All living animals and/or creatures of every description.
  • Human or animal remains or ashes.
  • Illegal goods (contraband).
  • Firearms, weapons or any item than could be used as a weapon, explosive devices, ammunition, or any parts hereof.
  • Ammunition, gunpowder, mace, tear gas or pepper sprays are generally forbidden.
  • Fireworks, signal flares, sparklers or explosives (these are generally forbidden and in fact most Australian states require permits for the possession of fireworks).
  • Spray cans, butane fuel, scuba tanks, propane tanks, CO2 cartridges.
  • Imitation (replica) or toy firearms.
  • Corrosives such as acids, alkalis and mercury.
  • Aerosol cans/sprays.
  • Spray cans, butane fuel, scuba tanks, propane tanks, CO2 cartridges.
  • Radioactive materials.
  • Poisons.
  • Infectious substances.
  • Fuel, paints, lighter refills, matches.
  • Dangerous Goods of every description.
  • Dry ice.
  • Engines, generators, and gear boxes.
  • Fire extinguishers.
  • Self-inflating life jackets.
  • Food products of every description (whether perishable or not perishable).
  • Perishable goods such as, but without limitation, pharmaceutical products.
  • Lithium or lithium ion batteries or products containing such batteries.
  • Alcoholic beverages of every description.
  • Furs and/or ivory or items made here from.
  • Tobacco and tobacco products of every description.
  • Automotive panels.
  • Non-radioactive medicinal or toilet articles (including aerosols) such as hairsprays, perfumes, colognes and medicines containing alcohol.
  • Antiques.
  • Fine Art. “Fine Art” means paintings, etchings, pictures, tapestries and other bona fide works of art, valuable rugs, statuary, marbles, bronzes, rare books, antique silver, manuscripts, porcelains, rare glass and bric-a-brac, collections of books, mixed periodicals, photographs, slides, clippings and other articles of a similar nature including furnishings.
  • Deeds and/or securities and/or treasury notes and/or any other cash equivalents and/or tickets and/or vouchers and/or stamps and/or duty stamps and the like.
  • Designs and/or patterns and/or plans and/or manuscripts and all other documents.
  • Jewelry and/or watches of every description.
  • Money and/or coins of every description.
  • Precious Metals. “Precious Metals” means silver, gold, platinum, palladium, iridium, osmium, rhodium, and ruthenium.
  • Precious Stones. “Precious Stones” means diamonds, emeralds, rubies and sapphires.
  • Semi-precious Stones. “Semi-precious Stones” means amethyst, aquamarine, aventurine, carnelian, garnet, lapis lazuli, opal, pearls, rose quartz, topaz and tourmaline.

If in doubt, please check with us prior to booking that any items in your consignment are not prohibited or restricted. Items that are strictly prohibited are listed as such and CANNOT be sent through our services.

Can you pack my cargo for me?

We can arrange for trained movers to come to your home and pack your items for you. However, this service is only available for larger moves i.e. Full Container Load. Contact us for quotes!

Do you have storage services?

Yes we do! Instead of storing your items elsewhere and shipping them later, we can arrange to pick up your items, store them and ship them when the time is more convenient for you. Contact us for more info.

How long will my items take to get to its destination?

From experience, it will take about 30-50 days from the ETD. If you need to deliver your items more urgently and would like a more express service, please consult our representative.

Please understand that transit time is only an estimate. We will endeavour to keep you informed when we identify delays that we cannot rectify.

What is priority delivery?

All cargo will be placed in a queue for delivery with a “first in first out” policy. If you don’t like to wait or need your items urgently delivered to you, we are happy to offer you with the Priority Delivery option. A delivery truck will be chartered especially for the delivery of your shipment and you will be able to choose the time and date for delivery.

How do I know the status of my shipment?

You can track your shipment online using our website. We also invite you to follow us on Facebook to get updates on the status of your shipment.

Bonus! How to avoid any extra charges!

To avoid incurring any extra fees, we recommend using 8 TC boxes or a combination of 6 TC boxes + 2 half TC boxes per CBM. This will ensure you won’t exceed your booking volume. Also;

  1. Weigh each item to ensure it does not exceed 25kg.
  2. Label your items correctly. Ensure the delivery colour code, name of shipper, delivery address, phone number and item number per total items on each label is correct.